How do I obtain warranty coverage?
In order to obtain warranty coverage, the first step would be to take your product to an authorized Arctic Cat dealer for diagnosis. Your dealer will determine if there is warranty coverage. Please see the Dealer locater to find the closest dealer to you.
What does my warranty cover?
Your warranty covers the repair or replacement, at Arctic Cat's option, of any part which is defective in material or factory workmanship under normal use for the applicable warranty period. For further details please reference your warranty information in your Operator's Manual. (Competition/Race models are excluded from warranty coverage.)
Is my factory warranty transferable?
Yes, the warranty goes with the product. Subsequent owners should present proof of ownership to any authorized
Arctic Cat dealer to update our registration records.
Is my factory warranty valid at any authorized Arctic Cat dealer?
Yes, any
Arctic Cat dealer that is authorized to sell and service your Arctic Cat product should be able to assist you.
Can I purchase an Arctic Cat product outside of my country of residence and receive warranty coverage within my country of residence?
Effective June 1, 2010, for all sales with warranty registration occurring after June 1, 2010, warranty coverage is only available in the country in which the original retail purchase occurs to the original retail purchaser resident in that country or to a transferee resident in that country of the balance of the unused warranty.
On units with Arctic Cat warranty registration occurring after June 1, 2010:
- Q. Can a non-resident purchase a used Arctic Cat product that still has Arctic Cat warranty coverage, import the product to their resident country, and then obtain warranty from an Authorized Arctic Cat dealer within their resident country?
- A. No
- Q. Can a non-resident purchase a used Arctic Cat product that still has Arctic Cat warranty coverage, import the product to their resident country, and then return to the country they purchased the product in to obtain warranty from an Authorized Arctic Cat dealer?
- A. No
- Q. Can a non-resident purchase a new Arctic Cat product from an Authorized Arctic Cat dealer, import the product to their resident country, and then obtain warranty from an Authorized Arctic Cat dealer within their resident country?
- A. No
- Q. Can a non-resident purchase a new Arctic Cat product from an Authorized Arctic Cat dealer, import the product to their resident country, and then return to the country they purchased the product in to obtain warranty from an Authorized Arctic Cat dealer?
- A. No
- Q. Can a customer who purchased an Arctic Cat product from an Authorized Arctic Cat dealer within their country of residence take it out of the country to ride for the weekend and obtain warranty from an Authorized Arctic Cat dealer in the country they are visiting?
- A. Yes, the Arctic Cat dealer has the right to ask for proof of ownership/title on the product as well as proof of residence. Proof of residence may be a driver's license.
Can I purchase a service manual or owners manual for my Arctic Cat product?
Yes, your
Arctic Cat dealer can order a manual for you just like any other part or accessory.
I would like to have my own independent repair facility perform warranty repairs.
Sorry, but only authorized
Arctic Cat dealers are allowed to perform warranty work on your Arctic Cat product.
Will it void my warranty if I do my own maintenance or have my own mechanic do it?
Potentially. your Operator's Manual identifies certain maintenance that is required in order to maintain warranty coverage. Your authorized
Arctic Cat dealer is trained in performing these services. In the event that the maintenance or service is done incorrectly or incompletely and is the cause of a failure, that failure will not be covered under warranty. You must also save all receipts
Does my factory warranty cover transporting the unit to and from the dealership?
Sorry, but transportation of the vehicle is the owner's responsibility.
Does my factory warranty cover towing or pay for a rental car while my Arctic Cat is being repaired?
Sorry, but towing and rental car charges are not covered by your factory warranty.
Where can I get a copy of my warranty card?
Arctic Cat does not send out warranty cards. If you need to know the end date of your warranty, please contact your authorized
Arctic Cat dealer.
What is the warranty on Genuine Arctic Cat kits, accessories and replacement parts?
All distributor/dealer/direct rental operator installed Genuine Arctic Cat Over-the-Counter Service Parts and Accessories will be warranted against defects in material and workmanship for 30 days from date of customer purchase.
What is the warranty on Arctic Cat clothing?
Arctic Cat warrants that at the time of delivery each garment is free of defects in material and workmanship for a period of one (1) year. Arctic Cat and the manufacturer retain the option to repair, replace, or grant credit for warranty claims. Freight expense, unless otherwise stated, is not the responsibility of Arctic Cat.
My Arctic Cat vehicle is in need of repair, but the warranty has expired. Will assistance be offered to me?
Any out of warranty repair assistance offered by Arctic Cat must be coordinated through an authorized
Arctic Cat dealer.
If the warranty on your Arctic Cat product has expired but you feel strongly that your situation merits out of warranty assistance, you must authorize a repair inspection through an authorized
Arctic Cat dealer at your expense. Once a diagnosis of the problem has been made if your dealer supports your request, the dealer will forward the findings to Arctic Cat's technical service staff to see if assistance is available.
Only an Authorized Arctic Cat dealer can request out-of-warranty assistance on your behalf.
Can I speak directly with an Arctic Cat representative about my warranty issues or service related concerns with my Arctic Cat dealer?
Yes. However, if you have an unresolved warranty or service issue, we recommend discussing your concerns directly with the Service Manager of the servicing dealership. They are in the best position to assist you.
If you are still not satisfied, please contact our Customer Support department. Keep in mind that customer support staff are non-technical and cannot assist you with diagnosing technical service issues or authorize warranty repairs.
In order to begin your customer support file, we will require your name, daytime contact information, the name of your servicing dealer, your product serial number, and a brief description of your concern.
In order to begin your customer support file, we will require your name, daytime contact information, the name of your servicing dealer, your unit serial number, and a brief description of your concern.
In the USA
phone: 218-681-9851
fax: 218-681-9859
In Canada
phone: 204-982-1656
fax: 204-832-0205
